Barbershop Customer Service Tips!

There are many challenges to gaining and keeping customers with you. In today’s world we are bombarded with choices. When you get a chance do some research and find out how many barbershops within a 5 minute drive from your barbershop of places a person can get a haircut. In the United States alone there are about 225,000 licensed barbers and about 2,250,000 cosmetologists. Still think you are irreplaceable?
A barbershop customer service tip that works really well is keeping the wife, girlfriend, or mother of your customer happy. Make sure to ask your customer as well as their significant other their opinion when they are present. This will go a long way to showing you really care and are committed to keeping your customer happy. I know sometimes it can be difficult concentrating with someone watching closely over you when you are providing a haircut or service. They are just there because they want a good haircut for the man in their life or their child. Any of their anxiety will go away with a good haircut. One of the things we should try to do is find humor in the situation.
 A couple came into the shop that were getting married that weekend and the wife to be asked me if I could freshen up the waves and taper the sides and back of her husband to be, I told her it was my specialty, because this style was my favorite haircut that I wore and cut on myself in my earlier years. She looked at me and said, “That is what everyone has told me and he hasn’t gotten a good one yet.” I gave her my grin of confidence, with all the years of wearing this type of haircut and providing this haircut for others I was up for this challenge. She stood so close to me while I was working I barely had enough room to work. Within a few minutes of starting the haircut she left the shop to go wait in the car. My many years of being in business
 (since 1997) and experience has taught me that a customer can gain or lose confidence in you long before you finish the haircut.
There was no way I was going to let her off that easy. When I finished the haircut I walked out and told her she had to come back in to look at my masterpiece. I worked hard on this haircut and wanted at least half of a smile from her which I was not sure was possible based on the way she acted when they first walked in. She was all smiles when she saw her husband to be and she told me had they not been here just visiting parents and friends, they would have became repeat customers for as long as they lived in the area...